Our Flagship Product
AI-powered Enterprise HRMS that manages your entire workforce from first day to last in one intelligent, mobile-first platform. Built for India's most ambitious organisations.
Time & Attendance
Payroll Automation
Employee Self-Service
Performance Mgmt
Leave Management
Mobile App
Geo-Fencing
AI HR Assistant
Statutory Compliance
Onboarding & Exit
4,821
Employees
97%
Attendance
₹1.2Cr
Payroll
Module Adoption
90%
Payroll time saved
80%
HR transparency improved
70%
Faster grievance resolution
75%
Onboarding time saved
100%
Attendance accuracy
6Wks
Average go-live time
IT Service Management
Stop chasing updates.
Start closing tickets
on time, every time.
FrevDesk gives your IT and support teams a single command centre for every request — with automated routing, real-time SLA tracking, and a complete audit trail. So nothing slips through the cracks, and every stakeholder always knows where things stand.
Omni-Channel Ticketing
Intelligent Auto-Routing
Real-Time SLA Tracking
Workload Balancing
Multi-Level Escalations
Audit-Ready Governance
Workflow Automation Engine
Live Analytics & Reporting
247
Open Tickets
12
At Risk
3
Breached
Active Service Queue
#TKT-1082
VPN down — 8 users affected
BREACHED
#TKT-1081
Outlook not syncing on new device
AT RISK
#TKT-1080
Printer on 3rd floor offline
ON TIME
#TKT-1079
Password reset — VIP requester
ON TIME
The FrevDesk Lifecycle
From request to resolution —
completely automated.
FrevDesk handles every stage of the ticket lifecycle so your team focuses on solving problems — not managing queues, chasing approvals, or hunting for status updates.
Subject
VPN not connecting — urgent
Category
🤖 AI: Network Access
Priority
🔴 High
Impact
Multiple Users (8)
Source
✉ Email → Auto-created
Instant Confirmation
#TKT-1082 raised · Unique ticket number assigned · Acknowledgement sent to requester within seconds
Smart Thread Detection
Replies to the original email are matched to the existing ticket — never creating a duplicate
Routing Rule Applied
Category: Network Access → IT Infrastructure team · Skill filter: Network Specialist required
Available Technicians
PS
Priya Sharma
Load: 4/10 · Network Specialist · Available
AUTO-ASSIGNED
RM
Rahul Mehta
Load: 8/10 · General IT · Busy
BUSY
AK
Arjun Kumar
Load: 9/10 · On Leave till Thursday
ON LEAVE
Instant Notification
Assignee and requester notified simultaneously — no manual follow-up required
First Response
-00:22
BREACHED
Resolution
02:38
AT RISK
Automatic Escalation
Breach detected · Manager notified via email instantly · No manual intervention needed
Active SLA Policy
Priority: High · Business hours: 9am–6pm · Clocks pause on weekends and public holidays automatically
Clock Hold Logged
Clock paused 14:22–14:36 · Reason recorded: Awaiting requester confirmation · Full audit trail maintained
AK
Anjali Kumar · Requester
Unable to connect to VPN since 9am. Receiving an authentication error. Issue affects 8 team members.
Public
PS
Priya Sharma · Internal Note
Root cause identified — service account password expired in Active Directory. Initiating reset now.
Internal Only
PS
Priya Sharma → Requester (via Email)
Hi Anjali, we have identified the root cause and are working on a fix. Estimated resolution time: 30 minutes. We will notify you immediately once resolved.
Sent as Email
Status
✓ Resolved
Auto-close in
47:22:00
CSAT — Customer Satisfaction
⭐⭐⭐⭐⭐
4/5 · Good
Requester Feedback
"Resolved efficiently once escalated. Response time after escalation was excellent. Initial response could be faster."
Integrity Lock
Closed tickets are permanently locked — cannot be edited, reassigned, or silently reopened. Full audit trail preserved.
🔥 VIP Escalation
IFRequester = VIP→Priority: High+Notify Manager
🌐 Network → IT Team
IFCategory = Network→Assign: IT Infrastructure
⏰ SLA Warning Email
IFSLA = AT RISK→Email Supervisor
Zero-Touch Execution
Rules execute automatically on every ticket creation and update — in configured order, silently, reliably. Consistent handling is never dependent on human memory.
✅
#TKT-1078 marked Resolved by Priya S.
Just now · Email sent to requester
🚨
#TKT-1082 SLA Breached — First Response
2 min ago · Manager Vikram notified
🔄
#TKT-1081 reassigned to Rahul M.
5 min ago · Both parties notified
📋
#TKT-1083 created via Email
8 min ago · Auto-assigned · Ack sent
Real-Time Queue Intelligence
Every open ticket list updates the moment a change occurs anywhere in the system — no page refresh, no delay, no stale data.
Omni-Channel Ticketing
Capture every request — whether raised via the self-service portal or a plain email — into a tracked, numbered, and fully auditable ticket instantly.
Auto ticket numbers
Email → Ticket conversion
VIP flagging & dedup
SLA Management
Two clocks per ticket. Business-hours aware. Warning fires before breach, not after.
Response + Resolution SLAs
Multi-level escalation
Public holiday calendar
Intelligent Auto-Routing
Every ticket is immediately assigned to the right person based on skillset, live workload, and availability. No ticket sits unowned for even a second.
Skill-based routing
Workload balancing
Leave-aware engine
Collaborative Workspace
Public, internal, or private notes. Real email replies. Full change log — who & when.
3-level note visibility
Real email threading
Per-technician read state
Automation Rules
Build if-this-then-that rules that watch every ticket and act instantly — assign, escalate, notify — so standard handling never depends on someone remembering.
Trigger on any field
Multi-action rules
Ordered execution
Security & Compliance
Define exactly who can view, edit, reassign, or close tickets — down to individual actions per role. A permanent, tamper-proof audit trail is built in from day one.
Per-action permissions
Guard rules safety net
Permanent audit log
Performance Reports
Per-technician scorecards, SLA compliance rates, reopen ratios, and CSAT trends. Scheduled reports delivered to managers automatically every week.
Live scoreboard
Scheduled email reports
CSV / Excel export
Proactive Communication
Requesters, technicians, and managers stay informed with automated email updates at every milestone — created, assigned, resolved, and closed. No one chases anyone.
Real-time list updates
Email at every milestone
In-app push notifications
Your IT team deserves a smarter
way to work.
way to work.
FrevDesk eliminates the chaos of untracked requests, missed SLAs, and reactive firefighting — so your team can deliver consistent, measurable service.
Book a Live Demo →Trusted by India's leading organisations
Tenneco
Tata Group
Zanini
RSB Transmission
NHK Springs
Okaya Power
Our Promise
Why forward-thinking companies choose Frevo
01
Client outcomes first
We measure success by your results, not our deliverables. Every engagement starts with understanding what winning looks like for you — and working backwards from there.
02
Speed without compromise
From discovery to go-live in weeks, not months. Our agile methodology ensures rapid delivery with zero quality trade-offs. FrevOne live in 12–15 weeks, guaranteed.
03
Enterprise-grade security
Every solution is built with security and compliance at the core. Data residency, audit trails, role-based access, and SOC-2 aligned practices across all products.
04
Measurable ROI, always
We don't sell technology — we sell outcomes. Every project has clear KPIs, and our implementation teams are accountable to them from kickoff to hypercare.
The Frev Suite
One brand. Every enterprise need.
Today FrevOne leads our product portfolio. The full Frev Suite is our roadmap - a complete enterprise software ecosystem built for the future.
FrevOne
AI-Powered HRMS & Workforce Management
Live Now
FrevDesk
IT Service Management & Helpdesk
Coming Soon
FrevTrack
IT Asset Management & Tracking
Coming Soon
FrevGuard
Construction Safety & Approval Management
Coming Soon
FrevPulse
IT Operations Monitoring & Observability
In Pipeline
Ready to build something extraordinary?
Let's talk about your vision. Our team is ready to turn your ideas into reality from strategy to launch.
Start the Conversation →Get in Touch
Let's build something great together.
We're here to help. Tell us what you're looking for and we'll connect you with the right team — usually within 24 hours.
Call Us
+91 95993 77709
Email Us
frevotechnologies@gmail.com
Website
www.frevotechnologies.in
People · Process · Performance · Possibilities
One Platform. Every Employee. Endless Possibilities.